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Business / Other Tools / JIRA Helpdesk Client 1.0
JIRA Helpdesk Client 1.0
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JIRA Helpdesk Client 1.0 Description
The Jira Helpdesk Client is a client application designed for the helpdesk environment that sits on top of Atlassian's issue tracking tool JIRA. To use this product, you will need to first purchase JIRA.
The Jira Helpdesk Client is a client application designed for the helpdesk environment that sits on top of Atlassian's issue tracking tool JIRA. To use this product, you will need to first purchase JIRA. Main Features: - New user-interface designed specifically for a helpdesk environment; - Drag-and-drop customer fields and format them to suit any layout - including TABS, attachments and comments; - Quickly locate your Customer details using an easy search-by-example screen; - Instantly see the "big picture" for your Customer - associated projects and linked issues relating to your Customer are instantly accessible and arranged by project; - Create linked issues (linked to the customer) with a single click; - Linked issues can automatically inherit the security settings from the Customer details - so that users with access to issues belonging to a subset of customers can automatically have access to all issues linked to those customers; - Use conditional formatting to highlight important information to your helpdesk operators (such as "Support Suspended", "Gold Support" or "VIP Customer") or perhaps to emphasize any special notes about that customer; - Add customers as issues in a Customer project instead of a project user - that way you can track as much information as you need - such as addresses, contact details per customer.
OS: Windows
Tags: Jira - JIRA Helpdesk - JIRA Helpdesk Client - Call Center - Call Centre