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Business / Word Processing / Public Folder HelpDesk for Outlook 9.2
Public Folder HelpDesk for Outlook 9.2
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Public Folder HelpDesk for Outlook 9.2 Description
Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or webform. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL.
Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or webform. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. Powerful, integrated Statistics tool facilitates business intelligence. Knowledge base. Report generator based on MS Excel allows you to build and share custom reports with co-workers as well as export reports to MS Excel. Databases are open to allow building any kind of custom reports or additions to the tables. PDA-integration. Open webform for receiving support questions online. No per user fee. One year of support and upgrades included in the purchase price.
OS: Windows 2000, Windows Vista, Windows XP
User Reviews of Public Folder HelpDesk for Outlook
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Outlook NameDays 3 Automatically adds the name days of all countries where this is celebrated, to your Outlook Calendar. Simply select the country for which you want to add the namedays and the calendar you want to add it to... Download
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TimeCard for Outlook 4.1 Plan and report your time in the Outlook Calendar. No extra application needed. Complete Outlook-based time reporting for workgroups... Download
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TimeCard for Outlook, Single User Plan and report your time in the Outlook Calendar. No extra application needed. Complete Outlook-based time reporting. Work in your calendar as you normally would, but select one, two or three extra properties from dropdowns to each appointment... Download
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KBase for Outlook 2 KBase for Outlook is a knowledge baseathat runs completely in an Exchange Public folder. No extra windows - knowledge base available right inside Outlook. No new client installation. An environment that users already knows. Off-line possibilities... Download