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Business / Helpdesk & Remote PC / Hardware Inspector Service Desk 1.0
Hardware Inspector Service Desk 1.0
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Hardware Inspector Service Desk 1.0 Description
Hardware Inspector Service Desk. Request management in organizations. Close monitoring of user request, user self registration, access permission, built-in email notifier. Integration with Hardware Inspector and Hardware Inspector Client/Server.
Hardware Inspector Service Desk is a valuable extension for Hardware Inspector and Hardware Inspector Client/Server, the all-in-one tools for computer inventory and management from Database Harbor Software. It is a web interface which provides effective communication between a user and a supporter. It helps users register on their own and submit their requests directly from their workplaces, which significantly shortens response-time from the support team and incident solution.One request per problem is advised: as soon as the problem is solved the request can be closed and linked to the maintenance history of a workplace, device or license, which in its turn is a valuable data source for reporting on performance of the Service Desk staff and reliability of particular assets. Each request contains the history of messages and file attachments. The multi criteria filter allows users to sort requests by various parameters.Hardware Inspector Service Desk is fully customizable. Administrators can change values of request parameters and specify which parameters are available for users: urgency, deadline, request type, etc. It provides for a large variety of support policies in organizations.The program features automated assignment of responsibilities for request processing. Administrators can assign a request to either a user with supporter's rights or a support group. So when a user selects a request type, the responsibilities are automatically assigned.Another feature is mailing notifications about new requests and changes in request which keep the support team posted on request statuses. The built-in mechanisms manage the mailing list: notifications are sent if a person has the right to receive notifications and if such person is responsible for a request. If there is no responsible person notifications are sent to all supporters in the organization to prevent the possibility of "lost" requests.
Key Features:
* Single infrastructure with Hardware Inspector and Hardware Inspector Client/Server.
* Effective request management.
* User - supporter correspondence within a request.
* Attaching files to requests.
* Defining request urgency and deadline.
* Request rating to evaluate IT department work.
* Delegating responsibilities for request processing.
* Several options to register requests.
* Categorizing requests by types.
* User self registration.
* Request progress management.
* Notifications about changes in requests by e-mail.
Editor rating:
OS: WinXP, Windows 2000, Windows 2003, Windows Vista, Windows Vista Business, Windows Vista Enterprise, Windows Vista Home Basic, Windows Vista Home Premium, Windows Vista Starter, Windows Vista Ultimate
System Requirements: 64RAM
Tags: Service Desk - Helpdesk - Service Requests - Tickets - Incident Management
User Reviews of Hardware Inspector Service Desk
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Hardware Inspector 4.3 Hardware Inspector is the program for computer hardware and software inventory. Hardware and software maintenance. Computer audit. Inventory of network connections. Detailed asset history. A huge variety of customizable reports... Download
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Hardware Inspector Client/Server Hardware Inspector Client/Server is an advanced solution for computer hardware and software management. Global database for all branch offices. Access via the Internet. Flexible access permission. High data security... Download
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Hardware Inspector Server 2.7 Hardware Inspector Client/Server is indispensable for computer inventory and most helpful for managing any equipment. Network administrators, IT department managers - the list of specialists who can profit from the solution can go on and on... Download