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Business / Helpdesk & Remote PC / versaSRS Help & Service Desk - ITSM/ITIL 5.0
versaSRS Help & Service Desk - ITSM/ITIL 5.0
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versaSRS Help & Service Desk - ITSM/ITIL 5.0 Description
versaSRS provides a flexible and scalable solution for managing help desk and service request processes and providing cost effective solutions to end users and customers.
versaSRS provides a flexible and scalable solution for managing help desk and service request processes and providing cost effective solutions to end users and customers. Although a browser-based application, versaSRS Help Desk does not look like a traditional Webpage, instead it has been designed to work as a desktop application, providing the benefits of an intuitive interface with the latest advancements in browser technology. versaSRS Features: Thin Client Technology (100% Web Browser-based); Fully email enabled; Searchable Knowledge Database; Full Management Assign Capabilities; File Attachments; Report Writing; Fast Issue Logging; Easy Re-Assignment to an Individual or Skill Group; New Issue and Due Date Alerts; Escalations; Parent / Child Relationships; Work Requests (Actions); Action Escalations; Billing Module; Asset Management; Contacts Manager; Automated email and Watcher Notifications; Customizable Prioritisation of Issues; Comprehensive Audit Trail and History; Comprehensive Templating capabilities; Scheduler; Event Manager; Customizable System Labeling; Customizable Look-up-lists; Customizable Forms Creation; and much much more...
OS: Windows 7, Win7 x32, Win7 x64, WinXP
Tags: Help Desk - Service Request - Incident - Issue - Service - Web Based - Thin Client - Browser Based - Call Centre - Contact Centre - Issue Tracking - Self Help - Support - Case - Ticket - Crm
User Reviews of versaSRS Help & Service Desk - ITSM/ITIL
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VersaFCT Web Form Tool 1.0.0 Create Web Forms and Surveys in minutes! Easy Simple Installation. Simple & Easy to Use Interface. No HTML or Scripting Knowledge Required. Totally Web Based - letting you work via the Internet anywhere in the world... Download
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VersaERS Employee Rostering System versaERS is a flexible and easy to use, but powerful, Web Browser delivered Employee Rostering solution. versaERS has no limits on the number of rosters, locations or staff you can record in the system... Download
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VersaOHS 1.1.6 versaOHS has been specifically designed, in consultation with industry-recognized OH&S consultants, to automate your Occupational Health and Safety reporting and management services... Download