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2Printer 5.5
Enables you to print any type documents or files in bath mode one after another specifying the paper size and without any...
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Vivaldi for MacOS 6.6
No ad browser and uses minimum memory, takes very less time to load, some unique features added like notes containing...
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Win PDF Editor 3.6.3
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ShutUp10 1.4.1388
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TeraCopy 3.26
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Network & Internet / Remote Computing / Cisco Agent Desktop 6.2
Cisco Agent Desktop 6.2
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Cisco Agent Desktop 6.2 Description
Cisco Agent Desktop is a computer telephony integration (CTI) solution for single- and multisite IP-based contact centers. It is easy to deploy, configure, and manage.
Cisco Agent Desktop is a computer telephony integration (CTI) solution for single- and multisite IP-based contact centers. It is easy to deploy, configure, and manage. Powerful tools help increase agent and supervisor productivity, improve customer satisfaction, and reduce costs. An intuitive GUI decreases IT dependency and simplifies customization, maintenance, and change management. Transparent integration with Cisco Unified Contact Center helps you easily deploy CTI capabilities at new locations as customer contact operations expand. Features include: - Robust CTI screen pop, soft phone with media termination, and agent/supervisor coaching capabilities - Faster installation than traditional CTI technologies - GUI-based management - Supervisory features that let you view real-time statistics, monitor and coach agents, barge in, intercept, and record active agent calls - Presence integration - Agent email queuing and response system designed specifically for Cisco Agent Desktop for Cisco Unified Contact Center Express - Call-control capabilities such as call answer, hold, conference, and transfer - Automatic call distributor state control, including ready / not ready and wrap-up
OS: Windows
User Reviews of Cisco Agent Desktop
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