- Audio & Multimedia
- Business
- Communications
- Desktop
- Development
- Education
- Games
- Graphics
- Home & Hobby
- Network & Internet
- Screen Savers
- Security & Privacy
- Servers
- System Utilities
- Web Development
- SSuite NetSurfer Extreme x64
- DailySoft MBOX to PST...
- AnyRec Video Converter for Mac
- Professional File Recovery...
- Doxillion Document...
- DataNumen Zip Repair
- Aiseesoft iPhone Unlocker
- NTFS Files Restore Tool
- TrustVare PST to MBOX...
- NTFS Data Recovery
- SEO PowerSuite Enterprise
- C# Add Files to ZIP
- Mobile Phone Data Repair...
- IP2Location Geolocation...
- ACDSee Photo Studio...
- ADRC Data Recovery Tools
- avast! Antivirus
- Revo Uninstaller
- Java Runtime Environment
- AVG Anti-Virus Free Edition
- GOM Media Player
- RegSeeker
- IrfanView
- CPU-Z
- Malwarebytes Anti-Malware
- Spybot Search & Destroy
- Skype
- µTorrent
-
2Printer 5.5
Enables you to print any type documents or files in bath mode one after another specifying the paper size and without any...
-
Vivaldi for MacOS 6.5
No ad browser and uses minimum memory, takes very less time to load, some unique features added like notes containing...
-
Win PDF Editor 3.6.3
Editing PDF documents was like nightmare for me but when I am suggested by one of colleagues I tried this and found that...
-
Serial to Ethernet Connector 9.0
It can successfully turn your computer to a terminal server so that any device connected to the com port will be...
-
ShutUp10 1.4.1388
This software will let you take the full control over your windows 10 and decide which program to start automatically or...
-
TeraCopy 3.26
Copies files seamlessly from source to target location, also detects errors while transferring and rectifies it.
-
Ulysses for Windows 2.7.11
Writing application with most of useful features that a standard word processor may offer like markdown, emerging to...
-
InjuredPixels 4.0
It will repair the damaged pixels of the display unit so that it can still be usable for some more days instead of buying...
-
DrvInfo 1.2.0.2016.0
The software will show you the details of a drive as soon as it is inserted into the port whether it is a floppy, flash...
-
Unreal Commander 3.57
Can see the files in windows. You may copy, cut and paste right from there or upload to server directly.
Business / Databases & Tools / Call Center Manager 8.5.2
Call Center Manager 8.5.2
Advertisement
Advertisement
Call Center Manager 8.5.2 Description
Call Center Software to manage campaigns and monitor Agents. Features auto pacing; maintain drop rate threshold to satisfy FTC requirement; live-call whisper coaching; real time call center visibility and reports; predictive dialer or auto dialer
Call Center Software to automatically measure workloads and adjust outbound calling pace to comply with U.S. FTC Telemarketing Sales Rule on intentionally Abandoned or Dropped Calls. Statistical reporting helps you meet Safe Harbor FTC requirement for collecting and maintaining dropped-call reports, providing protection from prosecution for occasional, accidental rule violations. Call Center Manager speeds effective training for new agents with the whisper coaching feature that allows live-call coaching that is inaudible to customers, and easy call monitoring and recording. Call Center Manager includes real-time and historical statistical reporting capabilities for tracking and managing agent performance, line usage, and campaign productivity. Voicent's Call Center Manager is a powerful software tool for measuring and managing Call Centers.
Use it to:
Manage Agent Performance Quality; Easy call monitoring and recording; whisper coaching capability enables live-call agent coaching and training that is inaudible to customers; real-time reporting of activity and availability. Comply with Federal Telemarketing Rules; Automatically tracks and adjusts Call Drop thresholds and dialing pace to comply with U.S. Federal Trade Commission's Telemarketing Sales Rule on Dropped Calls. Understand Campaign Performance Quality Track; Real-time summary stats for call volume, line usage, agent and campaign performance. Automatically measures and adjusts the pace of outbound calls. This ensures Agent efficiency is maximized while the FTC's strict limitations on Dropped and Abandoned-Call rates are honored. Allows quick and easy call monitoring, recording and live-call "whisper coaching" to provide fast and highly effective training and supervisory feedback for new agents. Tracks, collects, and reports statistics of call volume, line usage, dropped-call rates, current and historical campaign performance.
OS: Windows 7, Win7 x32, Win7 x64, WinServer, WinXP
System Requirements: Internet connection
Versions History:
Date Released: | Version: | Change Info: |
2012-11-03 | 8.5.2 | Call Center Software - New features and enhancements |
Tags: Agent Management - Agent Monitor - Call Center - Call Center Management - Call Center Report - Call Center Software - Contact Center - Contact Center Software - Telemarketing - Telemarketing Software - Predictive Dialer - Ftc S Safe Harbor Requirement
User Reviews of Call Center Manager
-
Voicent AutoReminder 1.6.5 Easy-to-use automatic telephone notification software with built-in calendar. Ideal for time sensitive and customer based business, organizations and professional offices... Download
-
Voicent Phone Appointment Reminder Easy-to-use automatic telephone notification software with confirmation and built-in calendar. Ideal for time sensitive customer based business, organizations and professional offices... Download
-
Broadcast By Phone 1.6.5 Automatic telephone notification software to broadcast voice messages by phone. Ideal for group event reminders, marketing or political campaign promotion, emergency notification and more... Download
-
Voicent Agent Dialer 4.0.1 Voicent Agent Dialer is a semi-automatic computer-to-phone dialer program. It assists marketing or sales people for telemarketing campaigns... Download
-
Voicent IVR Studio 1.0 IVR Studio for easy development of interactive voice response system. Quick development and deployment of music on hold, voicemail, auto attendant, voicemail to email, and other inbound call applications... Download
-
Voicent VoiceXML Gateway 6.0.1 VoiceXML Gateway VOIP PSTN TAPI development API for interactive telephony application. High level development platform based on W3C VoiceXML... Download
-
Voicent Predictive Dialer 5.1.0 Voicent Agent Dialer is a predictive dialer and semi automatic dialer combined for telemarketing campaigns.In predictive dialing mode, the system can utilize multiple phone lines and supports unlimited agents... Download
-
Voicent BroadcastByPhone PC to Phone Auto Dialer Telephone Voice Recording Broadcast. Ideal for group event reminders, marketing, political campaign promotion, events notification, marketing, telemarketing, lead generation, and much more... Download
-
Broadcast By Email 3.3 Send personalized emails to thousands of people and automatically manage email list by checking bounced or unsubscribe emails... Download
-
Call Center CRM 8.6.2 Voicent's Call Center CRM is a powerful software tool for managing customer interactions in call centers or sales organizations.. Download